Appointments -

Important information for patients about all appointments -

We are using a triage system for all first contact with GP's, using phone, video and online consultations. Patients are then seen face-to-face after discussion with a GP.

Please note, we do not consult or arrange appointments via email. Please use the online consultation link on our homepage.

Crondall New Surgery has taken steps to protect our staff and patients from Coronavirus with the use of a triage system for doctors appointments. Our aim is to reduce the footfall through the surgery to minimise the risk of spreading viruses among staff and patients, in-line with national guidance. We have worked very hard 'behind the scenes' to make this happen. We have new screens at the dispensary, we have reconfigured our waiting rooms, internal rooms and workstations to allow us to social distance inside the building, and we are using PPE and enhanced infection control measures in all face-to-face consultations.

DOCTORS APPOINTMENTS: All appointments will initially be on the telephone. If you have a first GP appointment booked, this will be a telephone call, please stay home and the doctor will call you as near to the allocated time as they can. The GP will do all they can to help you over the phone – however, should they need to see you face to face for an examination, you will be invited to the surgery and given an appointment for review. Only enter the premises at your appointment time please to reduce footfall, and maintain social distancing in the waiting room. You need to wear a mask.

NURSES APPOINTMENTS: We are carrying out nursing procedures as normal. Some annual reviews will be completed via telephone call.

STILL UNABLE TO DO: Spirometry, most Travel vaccinations.


GP Appointments - Same-day appointments are all triaged first, and the clinician will telephone you.

You can book via reception or online. Please make use of an eConsultion for a routine issue and a response from a clinician within 2 working days.

Practice Nurses - All day Monday to Friday  The team consists of RGNs Rachel, Alex and Trish. Andrea is currently on Maternity leave.

Healthcare Assistant - Monday to Wednesday: Gill is available for New Patient Checks, NHS Healthchecks, ECGs, Phlebotomy, Diabetic Foot Checks and other procedures.

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